Our Privacy Promise
Your personal information is just that – personal, so we always treat it with the highest standards of security and confidentiality, and rest assured, we never pass on, sell or swap your information with any other company for their own marketing purposes. For over 20 years, we have been committed to looking after your data and we will always put you first.
What information do we hold about you?
When you ask us to keep in touch with you using your email address or choose to receive our newsletters, we collect information about you. We also collect information about you when you voluntarily complete MKA Ecology customer surveys, provide us with feedback, provide us with your details at conferences and networking events. If you browse our MKA Ecology website, we may collect information about your website visits using ‘cookies’ – see below to view our full Cookies policy.
How do we use your information?
Your information allows us to provide you with ecological consultancy services, update you on the progress of your project and assist with any future queries.
We would also love to keep you up to date with news that we think will be of interest. We do this by contacting you by your email address to send you our email newsletters, communications via social media and any similar internet-based communications as they become available.
If you already receive our marketing communications, we’ll continue to send you these unless we think you are no longer interested in hearing from us or you ask us to stop. We always make it easy to ask us to stop sending e-mails if you find they are no longer of interest.
We send out newsletters infrequently when we have something relevant and important to say. So we hope you enjoy hearing from us just as much as we enjoy putting our updates together, and we promise never to bombard you with too many communications.
We may use your information, including details of your projects with MKA Ecology, how you choose to interact with us, your recent MKA Ecology website browser history and geographic information, to help us decide what we talk to you about and when.
Ultimately, we want to make sure that our marketing communications to you are always interesting and this information will really help us achieve just that.
There are some communications that you’d always expect to receive from us whatever your marketing preferences – for example confirmations by email if you requested our services.
All third party service providers we work with are carefully vetted and trusted by us, and your data is protected by MKA Ecology’s stringent security and confidentiality measures as well as applicable data protection laws. We only provide our service providers with the data that they require in order to perform the services that we have employed them to do – they will never use your data for any other purposes.
Unless otherwise stated, our processing of your personal data, as summarised in this notice, is in pursuit of our legitimate business interests as a trusted service provider.
We will not retain your data for longer than necessary for the purposes set out in this notice. Different retention periods apply for different types of data, however the longest we will normally hold your data is 6 years.
Your rights regarding your personal data
If you receive our postal or e-mail based marketing communications, you can choose to opt out at any time – simply call us, email or write to us. Alternatively, you can update the settings by clicking on the unsubscribe link that appears in every one of our email newsletters. Please note that you may continue to receive our communications for a short period after changing your preferences while our systems are fully updated.
You also have the right to:
- Ask that we correct or update any personal information that is incomplete, inaccurate or out of date.
- Ask that we erase your personal data from our systems.
- Ask that we stop processing your data or restrict processing where we haven’t compelling legitimate grounds which override your interests, rights and freedoms.
- Request access to the personal information we hold about you.
- Object to us profiling your data, where we haven’t compelling legitimate grounds which override your interests, rights and freedoms.
- Request that any data provided by you in the context of actively consenting to some form of processing, be returned to you or transferred to another company in electronic form.
- Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK – please see below for more information.
If you would like to exercise any of these rights, please get in touch with us using the link below. Please note that we may ask for proof of identity before providing or updating any personal information we hold about you and if we have a legitimate reason as to why we are unable to fulfil any requests, we will always explain the reasons why.
How to contact us
If you have any reason for concern, please contact us by phone, email or in writing in the first instance and we will do our utmost to resolve the matter to your complete satisfaction. Alternatively, you can report a concern to the Information Commissioner’s Office (ICO) – click here for more details.
Last updated 21 June 2018
MKA Ecology recognises that existing and prospective clients are concerned about the confidentiality of information that is sent to us through our web site. Our goal is to ensure that we only gather the information that we need to help us help you, for your current and future projects.
The information you submit is sent directly to MKA Ecology, stored securely within our systems and not shared with third parties without your prior consent.